Welcome to our Support Centre

Product information, FAQ, service, and support for your InBody purchases 

User's Manuals

The User’s Manual is a comprehensive guide to installing, managing, operating, and troubleshooting your InBody unit.

Video Tutorials

Just purchased an InBody unit? Here are some basic tutorials to help you get started.

Marketing Support and Supplies

Purchase marketing collateral including posters, pull-up banners and brochures to promote InBody tests in your facility.

Download ebooks and other useful material. 

Service and Repairs

Need troubleshooting or repairs
for your InBody unit? We are happy to help.

FAQ: InBody H20N

The H20N is a consumer product and not designed to test a large number of people.

Make sure that you have your InBody App connected, and that you’ve started a new measurement. To start a new measurement, click the red plus circle on the bottom left of the app under the ‘results’ tab.

Place your feet on the four points of contact on the H20N. Then grip the handle and hold your arms out straight while the measurements are being taken. Make sure you’re not wearing socks or shoes!

The circular knob in the center of the unit can be used to set your height. To increase, turn it clockwise, to decrease, turn it counter clockwise. Note that the units utilize the metric system.

Once you have downloaded the InBody App, select ‘devices’ and your H20N should appear. Make sure your Bluetooth is activated, and your Smart Weight Analyzer is turned ON. To start the test, simply step on the H20N.

The H20N should be placed on a hard, flat surface.

Test in the morning, if possible. Test after going to the bathroom. Test prior to working out. Test prior to taking a shower, bath or using a sauna. Do not eat immediately before testing.

Using the InBody App, select the icon with the human figure in the bottom left corner. In this section you will see the ‘results’ and ‘history’ sections where you can view your tests.

The H20N provides several values to measure your body composition, including Weight, Muscle Mass, Body Mass Index (BMI), and Body Fat Percentage.

Weight: The total mass of the human body.


Muscle Mass: Skeletal muscle represents the majority of muscle tissue and powers movement of the skeleton. Skeletal muscle is innervated by the somatic nervous system and is subject to voluntary control. This is the muscle that is influenced the most by physical activity.


Body Mass Index: A weight-to-height ratio, calculated by dividing one’s weight by the square of one’s height and used as an general indicator of over/underweight within standard populations.


Body Fat Percentage: The total mass of fat divided by total body mass. Your body fat includes essential body fat and storage body fat. While two individuals can have the same weight, their percentage of fat and muscle can vary significantly. The healthy range of fat for men is generally 10-20%, while the healthy range for women is 18-28%. Healthy body fat ranges for children under 18 vary depending on their gender and height.

The H20N should not be used if you have a pacemaker.

FAQ: InBody Dial H30

Yes, the InBody App allows users to see test results from all linked InBody devices.

Yes, it’s a setting you can turn on or off within the InBody App.

Yes. This can’t be adjusted on the device itself but can be adjusted on the InBody App. Go to Settings > Units, and change the units accordingly.

To utilize the InBody Dial H30’s user recognition function, connect your device to the InBody App, register a nickname, and conduct one InBody Test via the app. (Other people in your household can activate user recognition by doing the same.) 

After that, the InBody Dial H30 will identify you by your weight within an 11-pound range. If other people in your household have a similar weight, the device will recognize you by your impedance values. 

If your weight and impedance values are similar to those of other people who use the scale, their nicknames may be displayed, so you might have to manually select yours. You can choose another nickname by turning the scale’s dial.

After it recognizes you, the InBody Dial H30 will store your results, so that the next time you take an InBody Test through user recognition while connected to Wi-Fi, your data will be automatically recorded in the InBody App without requiring separate syncing, and all of your previous test results will be transferred over.

A total of 20 user nicknames can be registered, including sub-user nicknames. Sub-user nicknames can be created under other users’ profiles and are an ideal option for users without smartphones, such as children. Up to eight sub-users can be created per user. 

For each nickname, up to 15 tests are stored. If more than 15 tests occur without the InBody Dial H30 syncing with the InBody App, the oldest tests will be deleted one by one. There is no limitation on how long test results are stored.

Although the technology used in the InBody Dial H30 is the same as that used in InBody professional devices, the outputs featured on the InBody Dial H30 do not provide ICW/ECW nor Segmental Lean Analysis.

The InBody Dial H30 highlights the most crucial wellness outputs for the general consumer, which include: Weight, Skeletal Muscle Mass, Body Fat Mass, Percent Body Fat, Waist-Hip Ratio, Visceral Fat Level, Soft Lean Mass, Upper/Lower Body Balance, Basal Metabolic Rate (BMR), Body Mass Index (BMI), InBody Score, and Children’s Growth Graph (Weight, Height).

FAQ: InBody PUSH Stadiometer

A stadiometer is a device used to measure height.

The PUSH simplifies the measurement process, and is a much more modern approach than traditional height measurement methods.

The PUSH utilizes an ultrasonic sensor for accurate measurement. With its sleek design, measurements can be easily taken with one hand. The data is synced with your phone app and height measurements can be tracked relative to CDC standardized growth charts.

The PUSH stadiometer tells provides accurate height of the person being measured, as well as the humidity and temperature of the room.

Please contact the InBodyCanada Product Support Team at CS@inbodycanada.ca if you have problems with your stadiometer.

The InBody Result Sheet Guide

How to read, understand, and use the InBody Result Sheet for your business.

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